Dear Future Guest,
It is always a good idea to understand our policies BEFORE submitting your reservation.
Please take a moment before submitting a booking request and familiarize yourself with our cancellation policy, house rules and description. Also, when submitting your request make sure the number of guests (adults/children) is reflected accurately.
Our check in time after 4pm / check out by 11 am times are accurate, please make your travel plans accordingly. This a residential apartment building and we do not have onsite facilities for bag storage before or after your reservation times. If you will arrive early, or leave late, please consider adding an additional day to your reservation. Thank you.
If you have questions, PLEASE ASK. We are happy to answer any questions you may have about our apartments, policies or any aspect of your stay!
Thank you, we look forward to hosting you!
Your Friendly Lux Haus Team
This distinctive rental home away from home is located in the brand-new, 19-story LEED-certified green residential apartment community, the Catherine. Situated one block from Lady Bird Lake with panoramic views of Downtown Austin and immediate access to South Congress and Austin’s 2nd Street District, this new community is a perfect place to stay for any event in Austin.
Catherine apartments feature ARCHITECTURAL HIGHLIGHTS 10 – foot ceilings with 8 – foot doors, Keyless entry, UP lit ceiling fans in bedrooms, Painted accent wall in living area, Spacious closets with built-in drawers and shelving, and Private terraces in every home. BATHROOMS WITH STYLE Spa inspired with stone counter tops accompanied with tile flooring and custom wood cabinetry. ELEGANT CONVENIENCES Solar shades on all windows and black out shades in each bedroom, In-home washers and dryers, and controlled access parking. BRILLIANT GOURMET KITCHENS WITH EXQUISITE FINISHES Stainless steel appliances with a microwave and side-by-side refrigerator, Stone counter tops with distinctive full granite backsplash and under mount sinks, Dine-in Gourmet islands, Custom wood cabinetry with under cabinet lighting, Plenty of storage with 48″ upper cabinets and pot and pan-drawers, Hardwood floors in kitchen and living areas and Urban Mud Rooms for extra storage. Additional Building Information: This is a NO SMOKING property.
As a GUEST OF THE LUX HAUS, also provided during your stay:
Fresh linens and towels
Hair dryers, hangers, irons and ironing boards
Free Wi-Fi always available
Luxury King and Queen-sized beds
Large flat screen Televisions offering Cable TV
Fully furnished kitchen (pots, pans, cutlery, dish and glass ware)
Coffee maker (with coffee) and Coffee available in the lobby.
Complimentary Toiletries, Laundry and Dish Soaps
Free parking for one vehicle included in rental
Sorry, NO PETS allowed in our apartments
While staying at the apartment, you are able to enjoy the generous resident benefits of the Catherine, including a Stunningly designed hotel inspired lobby, Stylish infinity edge pool (complete with a fire pit, outdoor lounge spaces, and grilling stations), Fully equipped fitness center featuring state of the art fitness equipment, stretching and flexibility areas overlooking our luxurious pool, Rooftop Private Sky Lounge complete with resident bar and private dining room with panoramic views of Lady Bird Lake and downtown Austin
You will have immediate access to the Congress Street Bridge to take just north of the river directly into downtown and Austin’s 2nd Street District which is located a few blocks from the Convention Center and Sixth Street. The Catherine’s pedestrian friendly address will also offer direct access to Austin’s famous Town Lake known for its year-round jogging, walking, running trails– and you must try stand-up paddle boarding while visiting! Lady Bird Lake hike and bike trails and kayaking is located just steps away. Minutes from Zilker Park and Barton Springs Pool, one block from The Long Center and Auditorium Shores. Immediate access to unique shopping and dining on South Congress and Austin’s 2nd Street District. Also within walking distance, you will find many bars, restaurants, live music, arts/entertainment and shopping.
Our apartments are lovingly finished for luxury, style and comfort, this vacation rental from The Lux Haus is downtown Austin living at its best! Please feel free to contact us with any questions.
ADVANCE RENTAL PAYMENT AND BALANCE DUE COLLECTION:
We do not hold reservations without payment. If your payment at the time of reservation is declined, you will have 24 hours to secure another payment or the reservation will be cancelled.
RESERVATIONS WITHIN 30 DAYS of stay date will be paid in full at the time of booking.
BOOKINGS MORE THAN 30 DAYS IN ADVANCE: 50% of the booking total will be collected at reservation and the balance will be due 30 days before your check in date. By signing below, you understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after rental is vacated.
YOUR CARD WILL BE CHARGED AUTOMATICALLY FOR THE FINAL PAYMENT 30 DAYS PRIOR TO YOUR ARRIVAL. If you want a card charged Other than the CARD ON FILE for your final balance, you must notify us via email or phone before the final balance is due. If your final payment is declined, we will notify you by email or phone. If your final payment is more than 5 days late, we reserve the right to cancel your reservation without refund.
CANCELLATIONS AND REFUNDS:
Please note: reservations made through a third-party booking site (VRBO, Airbnb, etc.) will adhere to their posted cancellation policies. We do not make exceptions to our cancellation/refund policies. Once a reservation has been confirmed any cancellation or reduction of nights will invoke the posted cancellation policies or as below:
We realize that unforeseen circumstances could cause you to cancel your reservation. Therefore, if you feel weather, illness, flight delays, car issues or simply changing your mind may happen for your stay, we strongly suggest you purchase additional travel coverage. Only partial refunds will be issued for cancellations more than 30 days before arrival and refunds will not be issued for any reason outside of The Lux Haus’ control within 30 days of arrival as noted below:
Non-payment or non-receipt of house rules/rental agreement consent forms: At the discretion of The Lux Haus, the reservation may be cancelled if the payment, signed house rules/rental agreements are not received within 5 days of reservation subject to the cancellation fees below.
CANCELLATIONS OR NIGHT REDUCTIONS MORE THAN 30 DAYS BEFORE ARRIVAL: Guest will be charged a $75 reservation processing fee, $150 cancellation fee, and $45 dollars per background check (as applicable) processed by The Lux Haus. Any remaining refund checks or credit to a credit card will be issued within 30 days after a cancellation.
CANCELLATIONS OR NIGHT REDUCTIONS WITHIN 30 DAYS OF ARRIVAL: The total rental fee plus all taxes, fees, and applicable insurance premiums will be forfeited.
Once you have booked your stay dates, they will be locked in. We cannot accommodate date changes or reduce your length of stay.
If travel insurance was purchased, a possible claim for a refund may usually be made through your travel insurance company if you canceled at least 24 hours before arrival. We will provide any needed documentation for your claim.
REFUNDS: Only fees specifically marked refundable will be refunded.
Please feel free to contact us with any questions. Thank you.
We are looking forward to having you as our guests!